Frequently Asked Questions

Below are answers to some questions frequently asked by families. If you're an administrator, you'll find additional help once you login.

Sign-up

How do I sign-up my family?

Visit the PTO Connect home page and click Family Sign-up at the top. The sign-up code should be available from your organization, or maybe they provided you with a direct link to sign-up, possibly on their web site.

You can sign-up yourself and one student. Once you get the confirmation email, you can login and add other family members. To add a family member, visit the Family page and click New Relation in the People section.

How do I sign-up just myself?

If you're a staff member or a friend of the PTO, maybe you don't have a student to add. In this case, you can just add yourself. Visit the PTO Connect home page and click Person Sign-up at the top.

I tried to sign-up and got a message saying my email address is already taken? What does that mean?

If your email address is already in use, that means that you already have an account. Rather than creating a duplicate account, you should login to your existing account. It's much easier to have all of your family members in one account. You should be able to visit the Login page and either login or reset your password.

Login

How do I login?

Visit the PTO Connect home page and click Login at the top.

You can also login with a single click if you have an email or newsletter that has a direct login link. Reasons for a direct login link include directory verification, volunteering, and others requests for input.

How do I get a user account and password?

You should automatically get a user account when you sign-up. If a spouse or family member signed-up, they can add you to the family and send you an invitation to get a user account. You can use the password reset feature on the login page to set or reset your password.

I used the password reset, but I didn't get an email. What's wrong?

Either you don't have a user account or the email address you're using to reset the password doesn't match your record in PTO Connect. If you don't have a user account, a family member may be able to send you an invitation to get one. If you have other email addresses, you might try one of those.

Your organization's admin may be able to tell you which email address you should use to login. If you no longer have access to that email address, contact support to have your user account email address changed.

I clicked an email link to login, but it didn't work. What's wrong?

PTO Connect uses cookies to manage logins, so you should have cookies enabled. If you're on a phone, for example, and the link doesn't work, you may have cookies disabled. On the iPhone, you might visit Settings, Safari, Block Cookies. You could set Block Cookies to Never to see if that works.

How do I give login access to a family member?

On the Family tab, you can click a person's name to see their page. In the Security section, you can invite that person to get a user account. If the person is not yet in your family, you can first add them, then invite them.

Contact information

How do I change my name, address, phone number?

  1. Visit the Family tab.
  2. Click your name in the People section.
  3. Click the Edit link next to your name.

How do I change my email address?

  1. Visit the Family tab.
  2. Click your name in the People section.
  3. To change your email address, delete the current address, then add the new address.
  4. To change settings on your current address, click Edit.

How do I verify my contact information?

  1. Visit the Directory tab. (Either login, then visit the Directory tab, or click a verification link in an email or newsletter that's been sent to you.)
  2. If the information is accurate, click the Accurate button. If not, visit the Family tab and update your information.

How do I change my family's name?

Visit the Family tab and click the Edit link next to your family name (in the Family section).

My child's directory entry doesn't have contact information. How do I fix that?

Some organizations publish the parents' contact information. Some publish the child's information. (The Directory tab shows where the source of the information.) Be sure to populate the appropriate source.

Family members

How do I add a family member?

  1. Visit the Family tab.
  2. Click New Relation in the People section.

How do I remove a family member?

  1. Visit the Family tab.
  2. Click Delete next to the person's name in the People section.

I have a blended family. How do I manage more than one family?

You can either share people between families, or you can create a duplicate family with separate people. It's probably better to share people between families so that you can make updates in one place. When a person is shared between families, a change you make to your address, for example, will immediately appear in all of your families. If you duplicate people, you'll have to update both copies and keep them synchronized.

To share people between families:

  1. Visit your Person page by clicking Me at the top of the page.
  2. Click New Family in the Families section.
  3. Once the new family is created, visit that family page and click New Relation link.
  4. Add people to the new family as needed.

How can a I see my choices for a Query, Project, or Request?

  1. Login.
  2. Click the organization name at top.
  3. Click the Query, Request, or Project tab.
  4. Click the appropriate item from the list.

Enrollment

How do I enroll my student in a school, grade, or class?

  1. Vist the Family page and click your student's name in the People section.
  2. Click New Enrollment in the Organization section.

How do I move my student to a different school?

  1. Delete the current enrollment.
  2. Create a new enrollment.

Security

How do I get user account?

You will get a user account when you first sign-up. If you didn't sign-up, but a family member added you to the family, the family member can do the following.

  1. Vist the Family page and click your name in the People section.
  2. Click Invite this person in the Security section

How do I change my user email or password?

  1. Vist your Peson page.
  2. Click Edit next to your email address in the Security Settings section.

Content

How can I see newsletters and other content for my school?

  1. Login
  2. Click the organization name at the top of the page.
  3. Visit the tabs to see newsletters, articles, calendar events, files, etc.

Unsubscribe

We've moved. How can I remove my family?

  1. Login
  2. Click your family name at the top of the page.
  3. Click the Unsubscribe tab.
  4. Check boxes to leave a school or delete an email address.
  5. Click Save.

Got a question about PTO Connect? Drop us a line!

support@ptoconnect.com